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Aurora Fashions, Karen Millen to offer PayPal mobile payment

Wednesday, May 30th, 2012

Aurora Fashions and Karen Millen announced today (30 May) that it will begin accepting payments using PayPal through customers’ smartphones.

Aurora Fashions, the parent company of Oasis, Warehouse and Coast, and Karen Millen has teamed up with PayPal to let customers use PayPal’s inStore app to pay for purchases on their mobile instore.

The service, which launches nationally at all four retailers from tomorrow (May 31), and will be available in some 230 stores. It uses the PayPal inStore app, which provides the customer with a unique barcode and transaction number, which the shop cashier scans to take payment from the customer’s PayPal account. Payments, refunds and discounts are all managed via the app.

“Customers demand more from physical stores: outstanding service and a more personalised experience enabled by new technology,” said Ish Patel group omnichannel director at Aurora Fashions. ”Catering for payment flexibility is a now a crucial part of ensuring we are providing customers with a seamless experience by merging digital commerce with physical retailing.

“Our partnership with PayPal allows us to take the next step in our omnichannel journey, ensuring customers can safely and securely purchase items using their own mobile phones. We’re proud to be innovating on the UK high street and continuing to lead the way in providing a new kind of shopping experience.”

PayPal UK managing director Cameron McLean says the move underlines the company’s view that mobile payments don’t need near field communications technology to succeed. “We’ve created a simple, secure way to use a mobile phone to pay in your favourite stores. The lines between the online world and high street will soon disappear altogether: research we carried out last year among major retailers suggested that 2016 will be the year you won’t need a wallet to shop on the British high street. A phone will be enough,” said Cameron.

“PayPal’s ‘pay by mobile’ service works with the phones most of our customers already own. And our retail partner doesn’t have to install new systems to take in-store mobile payments,” he said.

Payments, refunds and discounts are all managed via the app. PayPal claims it is a secure way of carrying out a transaction as the customer enters a PIN to open the app and no personal or financial information is stored on the phone.

The app works when there is no mobile or Wi-Fi signal and the customer can also request a refund from purchases online or instore via the app.

The PayPal app is available for Android and Apple iOS (iPhone and iPad) devices.

Johnson Banks designs fashion stamps for Royal Mail

Wednesday, May 16th, 2012

Johnson Banks has designed a set of first class stamps for The Royal Mail celebrating ten British fashion designers.

The stamps, which launch today, capture the clothing of designers and brands including Tommy Nutter, Zandra Rhodes, and Alexander McQueen.

The consultancy commissioned fashion photographer Sølve Sundsbø to photograph ten outfits which summed up British fashion.

Models were used and asked to ‘embody the ideal silhouettes of the various fashion eras,’ according to the consultancy which obtained the wears from the designers or their estates, and from vintage stores. The sourcing process took three months.

‘It’s hard to make clothes look interesting if no one is wearing them’ says Johnson Banks creative director Micharel Johnson, who adds, ‘On a tailor’s dummy they look flat and lifeless.’

After a two-day shoot the images were retouched to erase feet and hands, and ‘judicious cropping and retouching’ was used to bring out lines, textures and movement, according to the consultancy.

Land Securities set to introduce wi-fi to all its UK shopping centres

Tuesday, April 10th, 2012

One of Britain’s largest shopping centre owners Land Securities is preparing to install free wi-fi and a price comparison programme to all its 22 centres.

The owner of such shopping centres as St David’s, Cardiff and Cabot Circus in Bristol is making the potentially controversial move to create a “seamless [shopping] experience for customers”, Land Securities commercial director Ronan Faherty said.

“We have got to get over ourselves and realise the internet isn’t going to be the end of the property industry. The two can co-exist,” he added.

Many bricks and mortar retailers have dragged their feet on introducing wi-fi, fearing a price war as shoppers seek bargains by researching prices on their phones to bag a bargain.

According to UK newspaper The Times, Land Securities has mobile optimised all its shopping centre websites to cater for customers who browse the internet while shopping.

The landlord has introduced a Google Product Search to its website, which directs shoppers to the right store when they search for a product. In due course, this will plug into the retailers’ stock, enabling shoppers to see the product’s availability.

Dedicated areas allowing shoppers to collect internet orders are also set to be introduced in Land Securities’ next step on from the Amazon collection lockers it already houses at some of its shopping centres.

Brand Alley sales swell 60% in 2011

Monday, March 26th, 2012

Private clothing sales website BrandAlley, which sells luxury fashion, beauty and homewares at discounted prices, saw UK revenue shoot up during 2011 as the company increased the number of active customers over the year.

The French company said today (26 March) that UK revenue grew by 60% in its full year to December 31, 2011. Revenue rose to £28.9m, 0r $45.87m over the year, driven by its growing customer base. Member numbers jumped 43% in 2011 with 160,000 new customers joining the private sales site.

Brand Alley chief executive Rob Feldmann said: “Our ongoing growth has been driven by the consumer need for value, quality products at a great price. The emergence of the savvy shopper certainly shows no sign of declining with the ONS recently confirming that one pound in every ten is now spent online.”

He added: “With UK consumer spend still increasing online, BrandAlley, as the leader of private sales in the UK, is suitably placed to further capitalise on these market trends. The emergence of the savvy shopper certainly shows no sign of declining with the ONS recently confirming that one pound in every ten is now spent online.”

The company said that it will focus on developing its social media strategy. Social media generated 5% of revenue in the final quarter of last year. Over the quarter, the company generated GBP450,000 by launching sales exclusively to Facebook followers a day early.

It launched a mobile-friendly site in February and the company sees mobile as a significant area for growth. It said that in the launch month, BrandAlley achieved more than double its original sales targets via the mobile platform, and expects some 20% of revenue to be generated through its mobile site.

BrandAlley recently launched an outlet as part of efforts to grow its online offer. The outlet will include a permanent range of products across the fashion, beauty and homewares categories, which are delivered in 3-5 working days. The launch follows the concept’s successful roll-out in France.

The retailer, which launched a mobile-friendly site in February this year, expects 20% of sales to come via the channel.

It is targeting 40% UK sales growth in 2012.

Parent company, the BrandAlley Group, recorded a 20% increase in revenue during 2011 to GBP125m.

JCPenney promotes Sweney and shuffles execs

Tuesday, March 13th, 2012

US department store retailer JC Penney Company Inc. has announced nine various promotions and appointments as part of ongoing plans to overhaul its business including he promotion of Liz Sweney to chief merchant and will lead the reinvention of JC Penney’s apparel and home portfolio.

Liz Sweney’s promotion is part of plans to reinvent JCPenney’s product portfolio. She most recently served as executive vice president and senior general merchandise manager of J.C. Penney’s women’s apparel, accessories, footwear, jewelry and juniors divisions as well as Sephora inside J.C. Penney. She will now be responsible for all divisions – women’s, men’s, children’s, footwear, jewelry, accessories, handbags and home.

In her new capacity, she has promoted Siiri Dougherty to SVP, to Senior Vice president, general merchandise manager of women’s apparel; and Liz Asay to Senior Vice president, Sephora inside jcpenney, having previously served as vice president of Sephora inside jcpenney. Both will report to Sweney.

Anne Cashill, formerly vice president of merchandising for Coach Inc., and Bill Gentner, who had been Senior Vice President of planning and promotion for Penney’s, have both been named Senior Vice Presidents of strategic brands. Cashill will work to develop and strengthen the company’s exclusive and national brand initiatives. She will oversee key brands including Liz Claiborne, Martha Stewart and l’amour Nanette Lepore. Gentner will work on the company’s private brands such as The Original Arizona Jean Company and Xersion.

Steve Seabolt, formerly vice president of global brand partnerships for Electronic Arts Inc., has joined the company as senior vice president of strategic brand alliances.

Brian Robinson, who had been director of fashion and design partnerships at Target Corp joins jcpenney as Vice president, marketing and design partnerships and will focus on “identifying new strategic partnerships” for Penney’s, according to the company.

Katheryn Burchett, a 10-year Penney’s veteran, who most recently as divisional vice president of merchandise strategy and played a key role in the acquisition of the Liz Claiborne brand, has been promoted to Senior Vice president, merchandising and marketing integration.

Leading the JCPenney brand makeover are company veteran Greg Clark, who has been promoted to Senior Vice President creative, and Eric Hunter. Hunter, most recently chief marketing officer and group president for Scotch & Soda and Lamb & Flag at Kellwood Co. takes up the role of Senior Vice president of marketing, responsible for the Company’s marketing strategy, media buying, customer insights and loyalty programs.

While Mike Fisher joins the retailer from Apple as Senior Vice Ppresident of visual presentation to oversee the company’s new store experience, including the Street, the Square and the Shops.

JCPenney president Michael Francis said: “As we fundamentally re-imagine every aspect of our business, we’re tapping into the best internal and external talent in the industry. We’re focused on building a world-class organisation that will be instrumental in delivering a revolutionary shopping experience that is unlike anything that exists in retail today. We will continue to look both internally and externally as we build an organisation to accomplish this goal.”

The retailer, which operates 1,100 stores, is in the process of revamping its offer, with a new pricing strategy, plans to re-invent the store experience, a new brand identity and a number of new brands.

Tesco launches virtual fitting room

Wednesday, February 29th, 2012

Supermarket retailer Tesco today (29 February) launched an online 3D virtual fitting room service to help shoppers find the right garment style, fit and size based on their individual measurements, in hopes of boosting its clothing sales online and reduce returns.

The virtual fitting room is available to customers of its F&F fashion line, and lets shoppers create 3D digital versions of themselves from a photograph uploaded on to the retailer’s Facebook page. Tesco is conducting a 6-8 week trial of the service via its clothing Facebook page, which has over 170,000 followers.

The technology takes measurements from the photograph, recommends sizes, and enables online shoppers to see how short a dress might look. They can even style different outfits, trying various skirts, tops and jackets to find the perfect matching look – all with no queue for fitting rooms. Tesco claims to be the first retailer to use the technology, which has been developed by London based technology start-up Metail.

Emily Shamma, director of Tesco Clothing Online explained: “Although there has been talk about ‘virtual fitting rooms’ before, until now the technology has not been able to combine styling, accurate fit and size based on peoples’ specific measurements. Shopping with your virtual self helps you to see what dress might suit you best, what top goes with those skinny jeans or how a jacket might look with a particular skirt. It is also quick and easy to use, particularly for customers who don’t have the time or dislike having to trek around the shops.”

As well as uploading full length photographs of themselves, customers also have the opportunity to key in their body measurements and a photo of their face. The F&F fitting room then creates a unique virtual body, and suggests sizes based on the details submitted.

Customers will be able to choose from a selection of 50 new season items, and a further 10 garments will be added each week during the trial. If customers like what they try on, they can add to basket and purchase on the Tesco clothing website.

The F&F virtual fitting room also gives customers the opportunity to try out various hairstyles to create different looks and even the option to share their favourite outfits with selected friends on Facebook for feedback.

Shamma added “This is a really exciting opportunity for online clothing retailers. We know the main reason people get nervous about buying clothes online is simply because they cannot try them on first.” she believes that the virtual fitting room could lead to an increase in revenues for the retailer. “If our customers tell us they like this, we could see real business benefits, not only with more people opting to shop online for clothing, but also helping to reduce returns, commonly caused by people ordering the wrong size,” she added.

Stylmee Set to Launch Site

Thursday, December 1st, 2011

Fashion community site Stylmee is launching its e-commerce and gaming site within the week, possibly as early as Friday.

Stylmee is a fashion & design community that provides a personalized eCommerce fashion experience and challenges your fashion-ability. The site’s gaming component allows fashionistas to learn about merchandising as they buy and curate for their own boutiques within a virtual 3-D fashion city.

Basic Farano, creative technologist for Stylemee, described the social game as a “test of judgment and style as participants decide what to put in their boutique and if they can accumulate [virtual] Stylcash” based on feedback from community members. How much Stylcash virtual boutique owners can accumulate depends on where they are on the gaming level and how fast they move up on the different ranks of difficulty within the game.

Farano also said the interactive 3-D application on the iPad will be featured on Apple’s iTunes site. It will also be featured in the App store. The Stylemee app is expected to be found under the shopping, games and fashion categories.

In addition participants can buy designer brands through its e-commerce site. Some of the brands are Alexander Wang, Balenciaga, Burberry, Calvin Klein, Christian Louboutin, Gucci, Jimmy Choo, L.A.M.B., Lanvin, Marc Jacobs, Missoni, Moschino, Stella McCartney, Tom Ford and Versace.

According to Fresh Concepts Labs, the Toronto-based group that created the site, women between the ages of 18 and 45 comprise the largest percentage of social gamers online.

Asos to debut one-off Skype style sessions

Wednesday, November 23rd, 2011

Asos will tonight (Nov 23.) debut online style sessions via Skype giving users the chance to get fashion help in the comfort of their own homes.

Between 7pm and 10pm tonight the etailer’s style advice team will give one-to-one advice on styling tips, inspiration and pieces to buy.

It is a first come, first served event with limited places. Customers must sign up via the Asos website to request a session; those successful will then be allocated a one hour time slot in which their 15 minute Style SOS session will take place. Advisors will then speak to shoppers via Skype Instant Messenger.

For those that are not able to secure a slot, the online retailer will also reveal the night’s top style tips and outfit ideas via social networking sites Facebook and Twitter.

This signals the latest advancement in multichannel technology from the fashion industry with retailers and brands also exploring digital offerings including click-and-collect and mobile applications.

Topman to Launch Monthly Online Magazine

Wednesday, November 23rd, 2011

U.K.-based high street retailer Topman has announced it will launch a monthly online magazine called Topman Generation on Nov. 30. The retailer is that latest addition to the expanding list of e-commerce sites banking on editorial content to draw in shoppers.

Accessed globally via a link on topman.com, the interactive title will offer feature stories, opinion pieces, culture guides and multimedia extras. The magazine has been designed by London-based M&C Saatchi to be accessible via computer, tablet or mobile phone without downloading a dedicated app.

“It’s fashion-focused but takes into its sway film, music, cultural opinion, modern icons, great art, sport,” said John-Paul Pryor, editor of the magazine and previously the arts and culture editor at Dazed Digital. “I think people will be surprised at the kind of things in there.” It includes interviews with Yoko Ono, Seth Rogen, the Chapman Brothers, Perry Farrell, Kirsten Dunst, Ezra Miller, The Jesus and Mary Chain and Miranda July.

Each digital story will incorporate shopping features that allow readers to immediately purchase items worn by subjects in the magazine’s features or fashion layouts. The London-based fast-fashion retailer is putting e-commerce secondary to the editorial mission of the magazine, noted Topman executives.

“Articles will have related products represented at the bottom of the article so that these can be bought from our site — however these have to be truly relevant and inspirational,” explained Grazia Amico, Topman’s head of e-commerce.

“The premise of this project is engagement and information at the forefront, with commercialization secondary,” added Jason Griffiths, Topman’s marketing director.

Topman is the sibling chain to Topshop. Both are owned by Sir Philip Green’s Arcadia Group.

Valentino to launch virtual museum

Tuesday, November 22nd, 2011

A virtual Valentino museum will launch next month, providing an insight into the world of the Italian fashion house.

The Museum is to be a downloadable desktop application; it’s the first of its kind from such a massive designer. Valentino will open up his archive of 5,000 images of dresses, illustrations and photographs plus 95 fashion show videos to the public, as a downloadable desktop application on December 5th. Thanks to 3D technology, The Valentino Garavani Virtual Museum will give users the sensation of attending a real museum, featuring more than 300 dresses. Outfits will be accompanied by anecdotes, red carpet images and illustrations, as well as advertising campaigns and editorials.

Created by Valentino Garavani, who retired from his eponymous fashion house in 2008, and business partner Giancarlo Giammetti, the online museum will focus on 50 years of the fashion house. Valentino said they were launching the “Garavani Virtual Museum” so that students, young designers and others in the industry can study every aspect of Valentino’s work in a manner easy and accessible for the younger generations. He sees the museum as a part of his legacy and said he believes it is “important to remember things of the past, to review the fashion that has shaped our lives. I would call it “Future Memory”.’

Rather than build an actual museum to house their extensive archive, the duo deliberately wanted to make this an online venture. ‘It is an idea that I had many years ago, after going through a great museum site and being able to navigate through these rooms full of paintings,’ Giammetti said, referring to the site for the Barnes collection in Pennsylvania as his original impetus. ‘But it was real. It was just a camera going around. I asked myself if it would be possible to recreate a vast computer-generated museum. We started designing and nothing really appealed to me. I wanted to have the light of Rome without looking old. I wanted to show not only the dresses but the history behind them, from the drawing to the women who wore them.’

Labels including Armani, Max Mara and Dior have already opened museums commemorating their fashion history, while this September Italian luxury brand Gucci unveiled the Gucci Museo in Florence’s historic Piazza della Signoria. Online galleries are less commonplace, although they have been done before: in 2009 Italian fashion house Salvatore Ferragamo launched an online museum detailing its style history, featuring images and vintage films.

Previews of the site are being released via Facebook, Twitter and YouTube, allowing the public to comment on the launch and see contents of the museum. You can watch a video preview of the museum here.

Valentino and Giammetti will fully unveil the museum online, with a press conference being live steamed on You Tube. The desktop application can be downloaded from December 5 at http://valentino-garavani-archives.org.